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A dedicated leader at Accessia Health since 2015, Kristin began as a Patient Services Representative and progressed to Director of Operations, exemplifying her outstanding leadership skills.

Beyond managing programs, supporting callers, and overseeing operations, Kristin is driven by a deep commitment to helping others. Her academic foundation in Biomedical Engineering from Virginia Commonwealth University adds a unique perspective to her role, underscoring her holistic approach.

In both her professional and personal life, Kristin’s unwavering commitment to aiding others shines through, making her a compassionate and effective leader. When not working, she enjoys spending quality time with her husband and two boys.

Jenn brings their deep understanding of the complexities and nuances within the Medicare Advantage & Value Based Care landscape to their work at DUOS, where they lead business development, go-to-market strategy, and marketing. By leveraging data-driven insights and market intelligence, they spearhead the development of tailored products and services that cater to the unique needs of Medicare Advantage plans and deliver unparalleled value to clients and beneficiaries alike.

As a military veteran, Jenn brings leadership and vision to diverse audiences, and offers a unique perspective within start-ups and high-growth stage companies: previous leadership roles include FarmboxRx, Excelera Health and NationsBenefits. With a passion for organizational mission and values, as well as the unique competitive advantage of establishing a strong culture, Jenn works with all departments to streamline processes and programs that integrate the member experience into every aspect of the business.

Beyond their role at DUOS, Jenn actively contributes to the industry’s progress as a thought leader leveraging expertise and advocacy for innovative healthcare practices to enhance healthcare accessibility and quality.

Caitlin Donovan is the Global Head of Uber Health. She joins Uber most recently from MyOrthos, an Orthodontic Services Organization, where she served as Chief Operating Officer. Prior to that, Caitlin developed her knack for tackling obstacles to patient care as Chief Operating Officer of Circulation and Executive Vice President of Operations at LogistiCare (now ModivCare), specialty benefit managers in the non-emergency medical transportation space. She also served as the Vice President of Operations at CareCentrix with a focus on home health and post-acute care. Early in her career, she worked in finance as an investor at Bain Capital and as a member of the internal consulting group at Summit Partners. She earned her bachelor’s degree in Economics from Harvard University and lives in Dover, Massachusetts with her husband and two boys.

After a brief stint in minor league baseball, Mark’s career started as a database programmer with Choicepoint/LexisNexis. He was convinced by an acquaintance to move into consulting at Ariba (since purchased by SAP) where he found a successful niche implementing spend management software. Rising through the consulting ranks, including a brief detour at IBM, he made his way into management. Since then he has held roles across SAP’s procurement software division, including Customer Success, Solution Management, Marketing, and Product Management. He recently spent two years in Japan working on a comprehensive regional improvement program before returning to the US and the Product organization.

Mark acquired his BS in Psychology from the College of William and Mary in Virginia. He currently lives in San Diego, CA where he enjoys spending as much time outside as possible.

Jessika is the Agile Delivery Lead at Capital One. She is an experienced IT professional with a unique combination of technical and managerial experience, business development, design, and production support to lead the delivery and implementation of mission-critical software systems. Prior to Capital One, Jessika worked for McKesson, a medical distribution company, for over 12 years managing document management software development.

Lee served as Chair of the Accessia Health Foundation Board in 2021 before joining the Accessia Health Board. He is the area Vice President of Sales with BioTelemetry Healthcare with over 10 years of experience in effective medical-based sales management. Lee is an entrepreneurial leader who develops high-performance sales teams and creates winning sales organizations with heightened senses of urgency and accountability. Prior to his time at BioTelemtry, he was the National Sales Director for LipoScience and Regional Sales Manager for Hologic, Inc.

Lud Kimbrough is the Managing Partner at Fahrenheit Advisors. Lud has provided financial, strategic, and executive management expertise to publicly held, private equity-backed, and startup companies. He is adept at balancing human capital, strategy and analytics, and shareholder and lender interests by serving as a leader and advisor to dozens of middle market companies during periods of turbulence, turnaround, and dramatic growth. With more than 35 years of entrepreneurial and consulting experience, Lud has built strong teams by developing a clear vision and strategies, embracing new technologies, and understanding risk tolerance.

Throughout his career, Lud has served in various roles including president, CEO, and managing director. He has led or advised businesses in diverse industry sectors including marketing, aerospace tooling, cryogenics equipment, outdoor advertising, and cable television. He has guided businesses in exiting or outsourcing non-core segments, stabilizing workforces, transitioning family owned businesses to professional leadership, and leading business spin-off and sales processes in a variety of manufacturing industries.

Brian Fink currently serves as President & CEO of an Ohio-based manufacturing company. He holds a Master’s in Business Administration and a Juris Doctor from the University of Akron. Brian is admitted to practice in law in the State of Ohio. He has over 30 years of diverse experience including service on profit and nonprofit boards, small business ownership, executive and operational leadership, and international business development. Brian enjoys spending time with his family, traveling, and working on his farm. Mr. Fink was introduced to Accessia Health through board Member, Russ Phillips.

Brian received a BS degree in Marketing from Louisiana State University and served as Senior Vice President of Marketing, Public Affairs and Development for LCMC Health, a five-hospital non-profit New Orleans area healthcare system, until his retirement. He is actively involved with St. Joseph Benedictine Abbey & Seminary College, located in southern Louisiana where he has served on the seminary board, chairman of the long-range strategic planning committee, and was selected as the college’s 2016 alumnus of the Year. Brian is a former board member and past president of Ronald McDonald House Charities of South Louisiana, Inc., and serves as vice-chair on the boards of both the Miracle League of Greater New Orleans and North Shore, which are not-for-profit organizations that provide the opportunity for kids with special needs to play baseball and other sports in organized leagues.
Brian is married and has a married daughter, two married sons, and eight grandchildren.

Russ is the Managing Partner of The Phillips Organization, a Certified Public Accounting and Consulting Firm located in Canton, OH. He earned his B.A. degree in Accounting from Walsh University and obtained his Certified Public Accountant’s license from the Accountancy Board of Ohio. He also holds the credentials of Certified Valuation Analysis (CVA) and Master Analyst in Financial Forensics (MAFF), with a specialty in bankruptcy, insolvency, and reorganizations accredited by the National Association of Certified Valuators and Analysts (NACVA).

Russ has been married to his wife Tammy since 1982 and has two adult children. He currently serves on several local and national not-for-profit organizations and is an advocate for individuals with chronic health conditions.

Mr. Mula received his Bachelor of Science degree in Allied Health School of Physical Therapy from Louisiana State University Medical Center. He has served as a staff physical therapist at Baton Rouge Medical Center and currently owns his own physical therapy practice. In addition to Mr. Mula serving as our board member, he also is a member of the American Physical Therapy Association, APTA Geriatrics Division, and APTA Health Care Administration Division. He is married and has a son and a daughter.

Anna joins Accessia Health with over 16 years of nonprofit healthcare experience. She has won numerous awards for executing impactful digital and print brand campaigns and has led 5 organizational rebrands throughout her career.

In her role at Accessia Health, Anna is responsible for the strategic implementation of omnichannel marketing and communication efforts, positioning the nonprofit as the premier patient assistance organization in the nation. Her approach reflects a commitment to showcasing the integral role of marketing and communications in every aspect of the business.

“Nothing is linear in marketing, it’s often a complicated matrix of current processes and new idea building, and seeing all that as one big picture that moves a company forward is what excites me about the industry.”

Based in Louisville, KY, Anna previously served as Director of Marketing & Communications at Hosparus Health, the nation’s 19th largest nonprofit hospice and palliative care organization in the US and serving Kentucky and Indiana. In this role, she was responsible for the brand reputation and marketing strategy for multiple brands and service lines.

When not working, Anna spends her time with her husband and 3 kids. She is a houseplant enthusiast and loves weekends spent reading books and being outside.

As Chief Information Officer, Mike is charged with the creation of strategic IT initiatives that align with the Accessia Health mission and long-term goals.

Mike has extensive experience in all aspects of healthcare technology. He has recently provided CIO leadership and consulting services to a number of nonprofit organizations. Mike was with Marlin Private Equity as a Technology and Operations Executive, providing due diligence and CIO leadership for Marlin healthcare technology acquisitions. Mike has also served in roles as the Executive Director of Software Program Delivery for Aetna Healthcare, Vice President of Applications Development for Coventry Healthcare, CIO of First Health Services, and VP of Application Development for Anthem Blue Cross Blue Shield of Virginia.

Jennifer Noonan is a dedicated healthcare professional who joined Accessia Health as the Clinical Program Director in April 2021, bringing with her over 25 years of clinical nursing experience. Her commitment and expertise quickly led to her promotion as the Senior Director of Clinical Programs and Compliance. With a rich background in clinical practice and management across diverse healthcare settings, Jennifer possesses a deep understanding of program design and the delivery of services within highly regulated environments.

Jennifer’s career began in the fast-paced emergency department of St. Mary and Elizabeth Hospital in Louisville, KY, where she spent 17 years, assuming leadership roles and contributing to EMR development and enhancements. Her passion for healthcare technology and innovation continued with her instrumental role in the clinical development, training, and implementation of Cerner within the Jewish Health System in Louisville. In 2014, Jennifer transitioned into hospice and palliative care, where she held leadership positions in the care of both adult and pediatric patients.

Her academic journey includes an associate degree in nursing from Kentucky State University, a bachelor’s degree in nursing from Western Governors University, and a master’s degree in nursing informatics with a focus on data analytics, also from Western Governors University. In September 2023, Jennifer was appointed to the Board of Directors for the National Association of Specialty Pharmacy (NASP), underscoring her industry expertise and leadership.

Outside of her professional life, she is a dedicated family person, married to her husband Sean, and a proud parent of four teenagers. When she’s not spending quality time with her family and two rescue dogs, Jennifer indulges in her passion for martial arts, practicing Taekwondo and judo. She also enjoys hiking and exploring new destinations through travel.

As Executive Project Manager, Ashley directs and integrates the activities of multiple projects within the Business Development, Operations, and Executive Departments ensuring that project efforts are cohesive, consistent, and effective in supporting Accessia Health (formerly Patient Services, Inc.) and the Accessia Health Foundation’s mission, goals, and strategic plan. Ashley joined the Accessia team in 2016 as Executive Assistant, then transitioned to Director of Development and Engagement in 2019. The Executive Project Manager role allows Ashley to go back to her career roots while continuing her passion for helping patients with rare and chronic illnesses.

Ashley received her A.A. from Richard Bland College of William & Mary in 2001 and went on to B.A. studies at Virginia Commonwealth University. As Virginia natives, Ashley and her husband reside just outside of the state capital where they spend time with their daughter enjoying the beautiful city of Richmond and the East Coast Beaches.

Lamont joined Accessia Health in 2008 as a staff Accountant to assist with financial services, audits, and managing the inventory reconciliations for our Free Product program at the time. Over his tenure, he has served in several leadership roles within the organization and was recently promoted to VP of Finance & Administration. Prior to Accessia Health, Lamont served as an officer in the banking and financial industry, where he also held leadership positions in Mortgage, Private Client Services, and Commercial Credit Services.

A Richmond native, Lamont earned his B.S. in Business Administration from Old Dominion University, double majoring in Accounting and Economics, while also completing an Internal Audit program endorsed by the Institute of Internal Auditors. Outside of Accessia Health, Lamont has also served in several leadership roles within his church and fraternity which are also dedicated to service and philanthropy. He also has volunteered with several youth sports organizations. In his spare time, Lamont is an avid video gamer and loves spending time with his wife and two kids.

Tiara joined Accessia Health in 2013 as a Program Manager assisting with the execution of patient programs. Since joining the organization, she has served as Director of Operations and VP of Operations overseeing call center operations and implementation of patient programs. In 2022, Tiara was promoted to SVP of Programs and Policy where she had strategic and imperative input in the design and execution of Accessia Health service lines and ancillary services. Most recently, Tiara was appointed as Accessia Health’s Interim CEO as the organization conducts a national search to find the ideal candidate for the CEO position. Her in-depth prior experiences include working with state health departments as well as national nonprofit organizations spanning a variety of focuses including health insurance enrollment diabetes sickle cell disease preconception health and overall wellness.

She is a hands-on leader dedicated to fostering organizational growth and coaching staff members to expand their leadership skills. Tiara’s visionary mindset and her decade of organizational knowledge have assisted Accessia Health in growing its health education offerings to patients. She earned her B.S. from Virginia Commonwealth University in Richmond VA and her MS.Ed. from Virginia Polytechnic Institute and State University focusing on community health and health promotion respectively. In her spare time, Tiara engages in philanthropic activities and spends time with her two sons and husband.

Dave Griffiths serves as Vice President of Development Patient Assistance Funds for Accessia Health, having joined the organization in November 2021. He is responsible for identifying, developing, and managing fundraising and strategic partnerships with large corporations to increase patient assistance opportunities in Accessia’s specific disease programs. He joins the organization after more than 20 years of working in the nonprofit industry combining his expertise in strategic corporate relations and alliance partnerships with fundraising and employee engagement for national and global nonprofits.

Originally from Dublin, Ireland, Dave has spent the last five years as a global partnership consultant for several European-based companies and international nonprofits. Outside of Accessia Health, Dave serves on the boards of several global volunteer organizations. He has also led strategic fundraising and partnership development training for many companies and nonprofit organizations, including the Resource Alliance U.K. and the U.S. Consulate General of Ireland office. Dave arrived in the US to play soccer at the University of Kentucky, where he not only earned his degree but met and married his wife, Brooke, a proud Brain Tumor Survivor. They have three children and live in Louisville, Kentucky.