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Will I receive a new credit card in 2023, or should I continue using the one that I have?

If you have a prepaid VISA card for Premium, Medical Expenses or Travel assistance, please continue to use that card for assistance. If you receive copayment assistance, please continue to use your existing card.

What were the annual assistance amounts for 2022?

Please visit your patient portal to learn more about how much assistance you utilized in 2022 and how it compares to the amount you will receive in 2023. You can also call us at 1-800-366-7741.

If I utilize all my 2023 funding before the end of 2023, can I request additional funding from Accessia Health?

The maximum assistance amounts are determined on an annual basis. Thus, once you spend all the assistance you were approved for, we are unable to offer you more assistance in that year for that type of assistance. We are always seeking donations and fundraising, and we are exploring additional ways to allow you to manage your assistance. As always, keep an eye out on our website and social media channels for additional resources that may be available in 2023.

My new yearly cap for 2023 is less than 2022, what can I do differently to help pay for my copays?

We encourage you to reach out to your provider’s office or pharmacy to discuss any additional resources. We are continually exploring additional opportunities to help you pay for your healthcare costs and will alert you to additional resources as they become available.

I did not utilize all my assistance from 2022, will it carry over into next year?

Assistance from 2022 does not carry over to 2023. The new amounts will become available on January 1st, 2023.

Why has my amount of assistance changed?

Accessia Health relies on the generosity of donors to fund our programs, so we can then support our patients. Funding amounts are carefully reviewed each year to determine how much assistance we can offer to reach as many patients as possible.

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How long do I have to submit claims?

Claims must be submitted within 4 months from the date of service to be considered for payment.

How are assistance payments made?

For copayment assistance, an Accessia Health pharmacy benefit card is mailed to you upon approval. To request another copy, call us at (800) 366-7741. In addition to your Accessia Health ID number, below is the information that is on your pharmacy benefit card and needed for your pharmacy to process a claim.

Rx BIN:610020
PCN:PXXPDMI
Click here to view a list of Group Codes by Program.

For all other assistance, a VISA assistance card will be provided for you to pay eligible vendors and/or providers directly. If you are unable to use your payment card, we may be able to reimburse you or pay the vendor directly via check.

I may not need to use my assistance very often. What should I do?

If Accessia Health has not made a payment on your behalf in four (4) months, your assistance will close. Once your assistance closes, you will need to reapply.

How do I obtain my remaining amount of assistance?

You may view pay history and remaining assistance amount through your patient portal account. This information may also be available by speaking with a representative at (800) 366-7741.

Do I have to do anything to keep my assistance active?

Accessia Health periodically reviews each patients’ assistance to verify that eligibility criteria is still met. The review timeframe may vary by program. Notification will be sent to the patient 30 days prior to the due date.*

 

*Any changes to address, household income and/or health insurance should be immediately reported to Accessia Health.

I submitted my application and required documentation. When will I know if I am approved?

We will send a determination of patient eligibility via postal mail or patient portal account once documentation has been reviewed.

How can I check the status of my application?

You may check the status of your application(s) through the patient portal or speak with a representative at 1-800-366-7741.

How can I submit my documents?

Submit documents via:

  • Log into your Patient Portal account to upload
  • Email: assistance@accessiahealth.org
  • Fax: 804-744-9388
  • Mail: PO Box 5930 Midlothian, VA 23112
What are application requirements?

Patients must meet financial and insurance requirements as well as have an eligible diagnosis. Documentation may be requested to confirm any of these requirements.

Do you have to be a US citizen to apply?

To be eligible for assistance, you must legally reside in the US or one its territories and receive treatment from a US provider.

Is there a time limit to submit claims to Accessia Health?

Accessia Health has a 4-month timely filing limit for eligible claims or payments. Claims must be received within 4 months of the eligible date of service to be considered for payment.

Why won’t you assist my patient with their medication cost?

Accessia Health provides copay assistance for eligible patients if the treatment prescribed by their physician is FDA approved and indicated for the program diagnosis.

How do I submit claims for my patient?

Pharmacy claims may be submitted electronically for approved patients. Pharmacies must be contracted with our PBM vendor to submit electronic claims for pharmacy billing of eligible medication copays. Some helpful billing information is below.
Rx BIN: 610020
PCN: PXXPDMI
Click here to view a list of Group Codes by Program

How do I obtain the patient’s Accessia Health ID number?

If the pharmacy or provider has a date of service(s) that they wish to submit to Accessia Health, they may obtain the ID number from the patient.

How can I confirm the start date for my patient’s Accessia Health assistance?

Accessia Health may only provide very limited information to the pharmacy or provider. Correspondence is sent to the patient once an eligibility determination has been made.

How will I know if my patient has been approved or denied?

Correspondence is sent to the patient once an eligibility determination has been made. The patient may contact Accessia Health to speak with a representative.

What information is needed to apply for my patient?
  • Patient’s first and last name
  • Patient’s date of birth
  • Demographic information
  • Health Insurance details
  • Estimated household income
  • Number of household dependents
How can I apply for my patient?

Applications may be submitted here

How can I submit required documents on behalf of my patient?
  • Upload documents here
  • Fax: 804-744-9388
  • Mailing Address: PO Box 5930 Midlothian VA 23112
I am a new patient and would like to apply for assistance. What should I do?

If you are a new patient seeking assistance, please visit www.accessiahealth.org to view our current programs and/or apply for assistance.

Do I need to reapply for assistance with Accessia Health now that you changed your name?

No, you do not need to reapply for assistance. However, as you know, we periodically review all patient’s eligibility to ensure that you continue to qualify for assistance. If you receive a letter which requests documentation to determine continued eligibility, it is very important to submit all requested information by the provided deadline. Failure to do so will result in assistance closure and a new application would be needed.

Can I continue to use my VISA payment assistance card?

Your VISA payment assistance card will remain active if you continue to meet eligibility criteria. A new card will be issued when your current card expires. If your card has been lost or stolen, please contact us for a replacement.

I currently have a check that says Patient Services, Inc. Can I still cash the check?

Yes, you can still deposit or cash checks from Patient Services Inc. As is customary, in the banking industry, checks over 180 days are invalid. However, within the next 60 days, all our checks will say Accessia Health.

Will your mailing address or other contact information change?

Our mailing address, phone number, and fax number will not change. However, our email addresses changed March 1, 2022. If you are a patient, please update our email address in your contacts to assistance@accessiahealth.org.

What does the name change mean for my assistance?

Your assistance will not change. There is no action required of you or your authorized representative.

Why did you change your name?

As a national nonprofit serving patients for over 32 years, we are evolving, just as our healthcare system is evolving. Our new name, Accessia Health, reflects the expanding services we wish to offer our patients to make sure you have access to all the healthcare treatments you need to be the best person you can be. We are blazing new trails to help people navigate the healthcare system and related costs.

Mark Harris

After a brief stint in minor league baseball, Mark’s career started as a database programmer with Choicepoint/LexisNexis. He was convinced by an acquaintance to move into consulting at Ariba (since purchased by SAP) where he found a successful niche implementing spend management software. Rising through the consulting ranks, including a brief detour at IBM, he made his way into management. Since then he has held roles across SAP’s procurement software division, including Customer Success, Solution Management, Marketing, and Product Management. He recently spent two years in Japan working on a comprehensive regional improvement program before returning to the US and the Product organization.

Mark acquired his BS in Psychology from the College of William and Mary in Virginia. He currently lives in San Diego, CA where he enjoys spending as much time outside as possible.

Jessika Acosta

Jessika is the Agile Delivery Lead at Capital One. She is an experienced IT professional with a unique combination of technical and managerial experience, business development, design, and production support to lead the delivery and implementation of mission-critical software systems. Prior to Capital One, Jessika worked for McKesson, a medical distribution company, for over 12 years managing document management software development.

Lee Smith

Lee served as Chair of the Accessia Health Foundation Board in 2021 before joining the Accessia Health Board. He is the area Vice President of Sales with BioTelemetry Healthcare with over 10 years of experience in effective medical-based sales management. Lee is an entrepreneurial leader who develops high-performance sales teams and creates winning sales organizations with heightened senses of urgency and accountability. Prior to his time at BioTelemtry, he was the National Sales Director for LipoScience and Regional Sales Manager for Hologic, Inc.

Lud Kimbrough

Lud Kimbrough is the Managing Partner at Fahrenheit Advisors. Lud has provided financial, strategic, and executive management expertise to publicly held, private equity-backed, and startup companies. He is adept at balancing human capital, strategy and analytics, and shareholder and lender interests by serving as a leader and advisor to dozens of middle market companies during periods of turbulence, turnaround, and dramatic growth. With more than 35 years of entrepreneurial and consulting experience, Lud has built strong teams by developing a clear vision and strategies, embracing new technologies, and understanding risk tolerance.

Throughout his career, Lud has served in various roles including president, CEO, and managing director. He has led or advised businesses in diverse industry sectors including marketing, aerospace tooling, cryogenics equipment, outdoor advertising, and cable television. He has guided businesses in exiting or outsourcing non-core segments, stabilizing workforces, transitioning family owned businesses to professional leadership, and leading business spin-off and sales processes in a variety of manufacturing industries.

Brian L Fink, JD

Brian Fink currently serves as President & CEO of an Ohio-based manufacturing company. He holds a Master’s in Business Administration and a Juris Doctor from the University of Akron. Brian is admitted to practice in law in the State of Ohio. He has over 30 years of diverse experience including service on profit and nonprofit boards, small business ownership, executive and operational leadership, and international business development. Brian enjoys spending time with his family, traveling, and working on his farm. Mr. Fink was introduced to Accessia Health through board Member, Russ Phillips.

Terrie L Glass, LCSW

Terie Glass is a trainer, speaker, and consultant working with both public and private sector organizations. She has expertise in leadership development, communication, customer service, and team building. Her professional experience includes serving as president of Leadership Solutions Associates, Director of Leadership Development for Zelos, LLC, adjunct faculty of Virginia Commonwealth University School of Social Work and 15 years in leadership roles at Henrico Mental Health & Developmental Services.

Her education includes receiving her MSW from Virginia Commonwealth University, a MA from the Presbyterian School of Christian Education, and a BSW from Eastern Mennonite University. Ms. Glass is a member of the National Speakers Association and is a Certified Professional Speaker.

Brian Landry

Brian received a BS degree in Marketing from Louisiana State University and served as Senior Vice President of Marketing, Public Affairs and Development for LCMC Health, a five-hospital non-profit New Orleans area healthcare system, until his retirement. He is actively involved with St. Joseph Benedictine Abbey & Seminary College, located in southern Louisiana where he has served on the seminary board, chairman of the long-range strategic planning committee, and was selected as the college’s 2016 alumnus of the Year. Brian is a former board member and past president of Ronald McDonald House Charities of South Louisiana, Inc., and serves as vice-chair on the boards of both the Miracle League of Greater New Orleans and North Shore, which are not-for-profit organizations that provide the opportunity for kids with special needs to play baseball and other sports in organized leagues.
Brian is married and has a married daughter, two married sons, and eight grandchildren.

Russell E. Phillips Jr., CPA, CVA, MAFF

Russ is the Managing Partner of The Phillips Organization, a Certified Public Accounting and Consulting Firm located in Canton, OH. He earned his B.A. degree in Accounting from Walsh University and obtained his Certified Public Accountant’s license from the Accountancy Board of Ohio. He also holds the credentials of Certified Valuation Analysis (CVA) and Master Analyst in Financial Forensics (MAFF), with a specialty in bankruptcy, insolvency, and reorganizations accredited by the National Association of Certified Valuators and Analysts (NACVA).

Russ has been married to his wife Tammy since 1982 and has two adult children. He currently serves on several local and national not-for-profit organizations and is an advocate for individuals with chronic health conditions.

Mitch Mula

Mr. Mula received his Bachelor of Science degree in Allied Health School of Physical Therapy from Louisiana State University Medical Center. He has served as a staff physical therapist at Baton Rouge Medical Center and currently owns his own physical therapy practice. In addition to Mr. Mula serving as our board member, he also is a member of the American Physical Therapy Association, APTA Geriatrics Division, and APTA Health Care Administration Division. He is married and has a son and a daughter.

Anna Brown

Anna joins Accessia Health with 16 years of nonprofit healthcare experience. She earned the prestigious Professional Certified Marketing credential from the American Marketing Association and has won numerous awards for executing digital and print brand campaigns. Anna is responsible for the strategic implementation of Accessia Health’s omnichannel marketing and communication efforts that establish the nonprofit as the premiere patient assistance organization in the nation.
“Everything about a business connects back to marketing and communications and it’s my job to showcase that. Nothing is linear in marketing, it’s often a complicated matrix of current processes and new idea building, and seeing all that as one big picture that moves a company forward is what excites me about marketing.”
Based in Louisville, KY, Anna previously served as Director of Marketing & Communications at Hosparus Health, the nation’s 19th largest nonprofit hospice and palliative care organization in the US and serving Kentucky and Indiana. In this role, she was responsible for the brand reputation and marketing strategy for multiple brands and service lines. She has served in numerous volunteer roles at her church and is a Girl Scout leader for her daughter’s troop. When not working, Anna spends her time with her husband and 3 kids. She is a houseplant enthusiast and loves weekends spent reading books or watching Netflix.

Mike Holdren

As Chief Information Officer, Mike is charged with the creation of strategic IT initiatives that align with the Accessia Health mission and long-term goals.

Mike has extensive experience in all aspects of healthcare technology. He has recently provided CIO leadership and consulting services to a number of nonprofit organizations. Mike was with Marlin Private Equity as a Technology and Operations Executive, providing due diligence and CIO leadership for Marlin healthcare technology acquisitions. Mike has also served in roles as the Executive Director of Software Program Delivery for Aetna Healthcare, Vice President of Applications Development for Coventry Healthcare, CIO of First Health Services, and VP of Application Development for Anthem Blue Cross Blue Shield of Virginia.

Heather Reinecke

Heather joined Accessia Health in 2016 in the role of Human Resources. She focuses on benefits administration, personnel relations, recruiting, and company culture. Prior to joining Accessia, Heather served as a Human Resource Consultant for a variety of small to medium size companies helping clients establish best practices for all human resources processes.

Heather received her bachelor’s degree from Virginia Tech and will forever be a proud Hokie. She and her husband Rich live in the Northern Neck of Virginia. They enjoy all activities on the water and exploring restaurants, wineries, and live music. They are proud parents of twin sons who attend Virginia Commonwealth University.

Jennifer Noonan, MSN, RN

Jennifer Noonan joined Accessia Health as the Clinical Program Director in April 2021 with 23 years of clinical nursing experience. Most recently, she was promoted to senior director of clinical programs and compliance. With extensive experience not only in the clinical setting but as a manager of clinical programs in a variety of settings, Jennifer’s deep knowledge of the operational program design and delivery of services to patients in highly regulated arenas will ensure a safe and exceptional patient experience.

She started her career in the emergency department at St. Mary and Elizabeth Hospital in Louisville, KY. In her 17 years there, she served in leadership roles while also assisting with EMR development and updates. Jennifer spent several years devoted to the clinical development, training, and implementation of Cerner within the Jewish Health System in Louisville. She moved into hospice and palliative care in 2014 and has served in leadership roles for both adult and pediatric patients. Jennifer earned her associate degree in nursing at Kentucky State University, her bachelor’s degree in nursing at Western Governors University, and her master’s degree in nursing informatics with a focus on data analytics at Western Governors University.

Jennifer is married to her husband Sean and has four teenagers. When she isn’t spending time with her family and two rescue dogs, you can find her practicing martial arts (Taekwondo and judo), hiking, or traveling.

Ashley Lee

As Executive Project Manager, Ashley directs and integrates the activities of multiple projects within the Business Development, Operations, and Executive Departments ensuring that project efforts are cohesive, consistent, and effective in supporting Accessia Health (formerly Patient Services, Inc.) and the Accessia Health Foundation’s mission, goals, and strategic plan. Ashley joined the Accessia team in 2016 as Executive Assistant, then transitioned to Director of Development and Engagement in 2019. The Executive Project Manager role allows Ashley to go back to her career roots while continuing her passion for helping patients with rare and chronic illnesses.

Ashley received her A.A. from Richard Bland College of William & Mary in 2001 and went on to B.A. studies at Virginia Commonwealth University. As Virginia natives, Ashley and her husband reside just outside of the state capital where they spend time with their daughter enjoying the beautiful city of Richmond and the East Coast Beaches.

Lamont Brown

Lamont joined Accessia Health in 2008 as a staff Accountant to assist with financial services, audits, and managing the inventory reconciliations for our Free Product program at the time. Over his tenure, he has served in several leadership roles within the organization and was recently promoted to VP of Administration in August 2021. Prior to Accessia Health, Lamont served as an officer in the banking and financial industry, where he also held leadership positions in Mortgage, Private Client Services, and Commercial Credit Services.

A Richmond native, Lamont earned his B.S. in Business Administration from Old Dominion University, double majoring in Accounting and Economics, while also completing an Internal Audit program endorsed by the Institute of Internal Auditors. Outside of Accessia Health, Lamont has also served in several leadership roles within his church and fraternity which are also dedicated to service and philanthropy. He also has volunteered with several youth sports organizations. In his spare time, Lamont is an avid video gamer and loves spending time with his wife and two kids.

Michael Brown, CFRE

Michael became Accessia Health’s first Foundation Executive Director in January 2021. In this role, he is responsible for raising awareness and funds to support the programs and services of Accessia Health. As a seasoned fundraising executive focused on creating and fostering long-lasting relationships and partnerships, Michael brings 15 years of energy, passion, and experience to Accessia Health, while abiding by his service-before-self mantra.

Previously, Michael served as the Chief Philanthropy Officer at Voices for Virginia’s Children. In this role, Michael was responsible for setting and strategically executing the organization’s development plan, raising the profile of Voices and building relationships with new and current donors, partners, and funders. Before Voices, Michael worked with Make-A-Wish Greater Virginia and the YMCA of Greater Richmond. His first sports passion, baseball, paid off with a 13th-round draft pick to the Detroit Tigers in the 2003 Major League Baseball Draft, playing two seasons in their minor league system.

Michael attended the College of William & Mary, where he was the university’s first-ever 1st Team All-American in baseball and was inducted into their athletics Hall of Fame in 2017. Michael earned the Certified Fundraising Executive (CFRE) designation in 2020, one of the highest designations in the field. He and his wife live in Midlothian, Virginia, with their son.

Tiara Green, MSEd

Tiara joined Accessia Health in 2013 as a Program Manager, assisting with the execution of patient programs. Since joining the organization she has served as Director of Operations and VP of Operations, overseeing call center operations and implementation of patient programs. Most recently, Tiara was promoted to SVP of Programs and Policy, where she will have strategic and imperative input in the design and execution of Accessia Health service lines and ancillary services. Her in-depth prior experiences include working with state health departments as well as national nonprofit organizations spanning a variety of focuses, including health insurance enrollment, diabetes, sickle cell disease, preconception health, and overall wellness.

She is a hands-on leader dedicated to fostering organizational growth and coaching staff members to expand their leadership skills. Tiara’s visionary mindset has assisted Accessia Health in growing its health education offerings to patients. She earned her B.S. from Virginia Commonwealth University in Richmond, VA and her MS.Ed. from Virginia Polytechnic Institute and State University, focusing on community health and health promotion, respectively. In her spare time, Tiara engages in philanthropic activities and spends time with her two sons and husband.

Dave Griffiths

Dave Griffiths serves as Vice President of Development Patient Assistance Funds for Accessia Health, having joined the organization in November 2021. He is responsible for identifying, developing, and managing fundraising and strategic partnerships with large corporations to increase patient assistance opportunities in Accessia’s specific disease programs. He joins the organization after more than 20 years of working in the nonprofit industry combining his expertise in strategic corporate relations and alliance partnerships with fundraising and employee engagement for national and global nonprofits.

Originally from Dublin, Ireland, Dave has spent the last five years as a global partnership consultant for several European-based companies and international nonprofits. Outside of Accessia Health, Dave serves on the boards of several global volunteer organizations. He has also led strategic fundraising and partnership development training for many companies and nonprofit organizations, including the Resource Alliance U.K. and the U.S. Consulate General of Ireland office. Dave arrived in the US to play soccer at the University of Kentucky, where he not only earned his degree but met and married his wife, Brooke, a proud Brain Tumor Survivor. They have three children and live in Louisville, Kentucky.

Deanna Callahan, JD

Deanna joined Accessia Health as the Compliance Officer in February 2020. She brings over 30 years of experience in all aspects of healthcare regulation and delivery, including the nonprofit organization that oversees the nation’s human organ procurement and transplantation network, large health systems, an independent hospital, a large distributor, a medical supply company, and physician practice groups. She presents on healthcare regulation at conferences and continuing legal education programs of the American Bar Association and the American Health Law Association, and she served as a faculty member for the inaugural AHLA’s Women’s Leadership Institute. Deanna also teaches legal writing at a local college. Deanna earned her B.A. from Le Moyne College in Syracuse, NY and her J.D. from the University of Richmond. She is licensed to practice law in Virginia and the District of Columbia.

Gwen Cooper, MPA, CFRE

Gwen Cooper joined Accessia Health as CEO on June 1, 2020. She brings over 25 years of nonprofit executive experience in all facets of healthcare, from leading statewide voluntary health organization fundraising and advocacy platforms to serving as an executive in provider delivery systems.

Considered a subject matter expert in person-centered care delivery, Gwen has worked on notable Federal advocacy campaigns, including the rollout of Medicare Part D, 21st Century Cures Act, Comprehensive Addiction and Recovery (CARA) Act, Palliative Care and Hospice Education and Training Act (PCHETA) and The Coronavirus Aid Relief and Economic Security (CARES) Act as well support for the preservation of the Johnson Amendment.

At the multi-state level, Gwen has authored and passed new policies, ensuring people have access to medications, palliative care, addiction treatment, and mental health services.

Gwen was named a 2022 Louisville Business First Healthcare Hero, twice nominated for the KY Medical News Kentucky Healthcare Advocate of the Year Award, listed as Insider Louisville’s 28th most influential marketing executive, and recognized as one of 20 People to Know in Nonprofits by Louisville Business First.

Gwen served as a founding core team member of the Louisville Healthcare CEO Council (LHCC) and now serves on the LHCC alumni innovation committee. She is an 18-year volunteer with the American Lung Association and the National Hypoglycemia Support Foundation. She was recently appointed to the National Research Institute’s Patient-Centered Outcomes Research Institute’s Patient Engagement Advisory Panel for a 3-year term, ensuring the voice of the patient is front and center in government-funded research. Gwen is a member of Women Business Leaders in the Healthcare Industry, and also serves on the Forbes Nonprofit Council, often contributing to articles promoting best practices in nonprofit management.

When not advocating for patients and families, Gwen can be found spending much of her time outdoors with her husband and youngest son on their farm in southern Indiana. Her oldest son, along with most of her immediate family members, are serving or have served in our military.

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