Founded by patients for patients.
Accessia Health - formerly Patient Services, Incorporated - pioneered the patient assistance model for people living with chronic illness. We offer healthcare education, financial assistance, specialized legal services and case management. Over $1.1 billion has been distributed to patients throughout the country, helping them navigate their way through the complexities of the healthcare system.
For us, this is personal. Helping people is our mission and our passion.
That’s why we are Here for Good!
What to expect.
While we’re transitioning to our new name and new brand, it’s important to us that you know our existing website will remain fully functional and fully supported. Please continue using it as you normally would. We’ll do our best to keep you updated in the meantime .
Why did you change your name? As a national nonprofit serving patients for over 32 years, we are evolving, just as our healthcare system is evolving. Our new name, Accessia Health, reflects the expanding services we wish to offer our patients to make sure you have access to all the healthcare treatments you need to be the best person you can be. We are blazing new trails to help people navigate the healthcare system and related costs.
What does the name change mean for my assistance? Your assistance will not change. There is no action required of you or your authorized representative.
Will your mailing address or other contact information change? Our mailing address, phone number, and fax number will not change. However, our email addresses will change March 1, 2022. If you are a patient, please update our email address in your contacts to email@example.com But don’t worry, we will keep our current email addresses active for the foreseeable future.
Are your website and social media addresses changing? Some of our online information is changing. Please see below for information on how to contact us online.
- Website: You can reach us via www.AccessiaHealth.org or www.patientservicesinc.org.
- Facebook: You can still reach us at https://www.facebook.com/AccessiaHealth
- Instagram: @AccessiaHealth
- Twitter: @AccessiaHealth
- LinkedIn: Search for Accessia Health
Do I need to create a new patient portal account? No, you do not need to create a new patient portal account. You can continue to use your existing account.
Will this affect my payments? Your payments will not be delayed as we change our name. If you are currently receiving assistance, you will notice that our checks and direct deposits will say Accessia Health within the next 60 days.
I have a refund to send to you. Should I make it payable to Patient Services, Inc. or Accessia Health? All payments should be made payable to Accessia Health effective March 1, 2022. If you already mailed a payment that is payable to Patient Services, Inc, we are still able to process.
I currently have a check that says Patient Services, Inc. Can I still cash the check? Yes, you can still deposit or cash checks from Patient Services Inc. As is customary, in the banking industry, checks over 180 days are invalid. However, within the next 60 days, all our checks will say Accessia Health.
My copayment assistance card that I use for my medication says Patient Services, Inc. Will my card still work? You can continue to use your copayment assistance card at the pharmacy if you continue to meet eligibility criteria. However, we want you to have a card with our new name. We will send new cards over the next 3 months.
Can I continue to use my VISA payment assistance card? Your VISA payment assistance card will remain active if you continue to meet eligibility criteria. A new card will be issued when your current card expires. If your card has been lost or stolen, please contact us for a replacement.
Do I need to reapply for assistance with Accessia Health now that you changed your name? No, you do not need to reapply for assistance. However, as you know, we periodically review all patient’s eligibility to ensure that you continue to qualify for assistance. If you receive a letter which requests documentation to determine continued eligibility, it is very important to submit all requested information by the provided deadline. Failure to do so will result in assistance closure and a new application would be needed.
I am a new patient and would like to apply for assistance. What should I do? If you are a new patient seeking assistance, please visit www.accessiahealth.org to view our current programs and/or apply for assistance.
Has any of the billing information changed for assistance with medication copayments? Billing information for pharmacy/medication claims remains the same.
Click here to view a list of Group Codes by Program
I would like to make a donation. Should I make it payable to Patient Services, Inc. or Accessia Health? Thank you for your interest in donating. All payments should be made payable to Accessia Health effective immediately. You may donate by mail or via our online portal by clicking here.
I recently made a contribution to Patient Services, Inc. How does the name change affect this donation? It does not, our bank accounts have been updated to reflect our new name. Donations made under the PSI or Accessia Health name will be deposited appropriately.
I recently paid my monthly donation installment to Patient Services, Inc. How does the name change affect this payment? It does not, our bank accounts have been updated to reflect our new name. Donations made under the PSI or Accessia Health name will be deposited appropriately. Please make all future payments payable to Accessia Health. There is no need to update any ACH information.
If you have any additional questions, please contact us at (800) 366-7741 or email us at firstname.lastname@example.org.