Your Assistance, Your Choice

At Accessia Health, we’re committed to making patient assistance more flexible, more responsive, and more attuned to the realities our patients face. That commitment is what drives Your Assistance, Your Choice — the innovative, holistic funding model we pioneered in 2023 as a new standard for how charitable patient financial assistance should work.

Under this model, eligible individuals receive one combined amount of assistance to put toward the costs that matter most to them: medical expenses, insurance premiums, provider and medication copays, and travel.* Previously, patients received separate, fixed dollar amounts within each of these categories — often leaving support underused in one area while falling short in another.

Your Assistance, Your Choice changes that. By consolidating funding into a single allotment, we give patients the flexibility to direct their assistance where they need it most, when they need it most.

*Travel expenses are limited to $500.

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FAQs

  • Travel assistance still has a restricted assistance amount. You may only use up to $500 of available funding towards travel.

    If you do not need travel assistance, you may use the available amount for other eligible services.

  • Accessia Health has a 4-month timely filing policy where all eligible claims need to be submitted within 4 months of the date of service or the date the insurance paid to be eligible for review.

    If you have any claims you wish to submit where the date of service is after your begin date and within the last 4 months, you are welcome to submit them to us for review.

  • Yes! You can use the assistance to help pay for travel costs (up to $500), medical expenses such as doctor visits and other eligible expenses as well as health insurance premiums.

  • Coverage of items or services under Medical Expenses is determined at the sole discretion of Accessia Health; and is subject to change based on clinical correlation with covered diagnosis.

    Coverage of such items and services may not be appealed by any individual or company.

    Questions related to specific items covered under Medical Expenses require clinical review for compliance purposes, and responses will be provided within 3-5 business days. Inquiries about coverage of medical expenses should be directed to assistance@accessiahealth.org.