Accessia Health Expands Communication Options for Patients
Accessia Health has introduced new communication tools designed to make it easier for patients to stay informed about their accounts and connect with support when they need it.
These enhancements include text message notifications, website chat, and live agent support—giving patients more flexibility in how they receive information and interact with Accessia Health.
Text Message Notifications
Patients can now receive account updates directly via text message, including reminders, application updates, and other important notifications.
Text messaging is optional, and preferences can be managed at any time. For compliance purposes, only patients may receive text notifications related to their account.
How to Receive Text Notifications
New Patients
During the application process, patients can choose to provide a text-enabled phone number and opt in to receive notifications. Once enrolled, they will receive a welcome message confirming their preferences.
Existing Patients
Patients with a portal account can add or update a text-enabled number in their profile settings to begin receiving notifications. Some users may also see a prompt within the portal encouraging them to enable this feature.
Patients who already have a text-enabled number on file may receive a welcome message when texting services become available.
Secure Login Verification
The phone number used for text notifications may also be used to send secure login verification codes when accessing the patient portal.
If both email and text options are available, patients can choose their preferred method for receiving verification codes.
More Ways to Connect
In addition to text messaging, Accessia Health offers website chat to help visitors quickly find information and connect with support. To get started, simply click the chat icon in the lower right corner of the website.
The chat feature can assist with common questions and guide users to helpful resources. During business hours, visitors may also have the option to connect with a live agent for personalized support.
These expanded communication options reflect Accessia Health’s ongoing commitment to improving access, responsiveness, and service for the patients and communities we serve.
